Flexible, Affordable Services
MedConnectUSA offers a variety of services and plans to meet your unique needs. If you have specialized requirements, we can even customize a solution for your office. With most of our service options, there are no deposits or set-up fees required. In addition, we use per-item billing, so you pay only for the services you use. This billing method lets you enjoy lower rates when you use pre-screening, text messaging and other features that don't require operator assistance. MedConnectUSA puts you in control by allowing you to tailor our services to fit your monthly budget.
Operator-Assisted Services - All calls are taken and delivered by an operator who can make decisions based on your instructions. Our rigid program of training and on-going quality control procedures assures your calls are always handled with the highest level of professional care.
Pre-Screen/Operated-Assisted Services - Calls are answered on the first ring with a personalized greeting that may include your office hours and other important information. Callers can respond by hanging up or waiting on the line for a Telephone Service Representative. For more cost effectiveness, you can have our operators handle only the most urgent calls. As a special feature, our system allows front-end call screening. This allows callers to make keypad selections to further process or relay their call.
Voicemail/Operator-Assisted Services - Each call is answered on the first ring with a personalized recorded greeting. Callers have the option of leaving a voice mail message for your office or pressing zero for an operator. With this feature, your office staff can use a touch-tone phone and MedConnectUSA Auto-Attendant to pre-record a message for non-urgent callers, in their own voice, regarding your office hours, call-back instructions and special announcements. Emergency callers can opt to speak to the operator by pressing zero. Using Operator Assist to route after-hours calls allows you to maximize operators' time and save money.
During the day when your office gets busy, patients are waiting at the counter, all your phone lines are busy with patients holding we can ease the burden on your office staff by answering your lines and forwarding messages to your office.
MedConnectUSA has the ability to send messages to any paging carrier or cell phone provider.
Nurse Triage Service
MedConnectUSA has partnered with a leading provider of nurse triage services. We work with the nurse triage service to ensure they only receive calls that need medical attention eliminating unnecessary costs to your office. Using the nurse triage service allows your patients to receive the best advice while your medical providers can handle more urgent calls. If you are currently using a nurse triage service we are able to work with them as well.
Because every office is different our sales department will work with you to customize a service plan that gives you the most value. All our service plans offer 24 hour/7 day a week coverage with no extra charges for holidays.