If you are seeking an answering service for your medical clinic, it is important to weigh all of your options. You’ll want to hire the most competent and reliable services that are best suited to the needs of physicians. This involves finding specialized answering service technicians who are able to handle and route emergency calls as well as everyday calls.
An answering service for physicians should have highly trained operators on board who have received Health Insurance Probability and Accounting Act (HIPAA) training. This will ensure that the operators serving you are providing the same level of professional services that you would provide for your patients. HIPAA training will also ensure that the operators understand the importance of keeping patient information secure. By hiring answering services that have operators who have not gone through HIPAA training, you are putting your clinic at risk of breaking the law since patients have the right to full confidentiality.
As a physician based in the United States, you should make sure that the service you choose is also based in the U.S. It is especially important in the medical industry that patients are understood and that your patients can understand the operators. This will ensure that messages are routed correctly and that emergencies are handled as proficiently as possible. Beware of “cheap” services that are based out of the country as most will not provide the level of service and clarity that you need for a physician’s office.
If you only need an answering service after hours, while you’re on vacation, or as needed, you can save money by hiring a company that provides customized services and will only charge you when their services are needed. This will give you a greater amount of flexibility. These companies will be able to set up a regular schedule or a schedule on an as-needed basis, and you will be charged fairly based on the extent that you use the services.
It is important to be aware that there are companies out there who provide operators for just about any type of business. These “jack of all trade” companies are not suitable for physicians who want to provide the top care for their patients. Remember to opt for a U.S.-based company that focuses solely on medical-related calls and has operators on board who have received HIPAA training. When you find a specialized company to field your calls, you will feel confident that the first contact your patients have with your clinic is positive, friendly, and professional.