If you have already hired a medical answering service, you have done your patients a great service by putting them in the hands of experienced, trained professionals to assist with their needs when you are unavailable to them. When faced with the sensitive and sometimes emergency issues associated with health and wellness, nobody wants to be met by an answering machine or worse yet - to not be able to reach anybody at all!
Did you know that your call center might have options available to you so you can offer your patients more than just a professional voice to leave a message with?
The option of having an available professional nurse telephone triage through your call center can assist your patients by offering them real medical assistance when you are unavailable. If a patient calls with a medical issue during your business' off hours, over the weekend or on a holiday, their call will go first to the answering service, but if they have a specific medical question, they will be transferred to the nurse triage service, where they will be able to speak with and ask specific medical questions to a qualified nurse.
When it comes to sensitive medical issues, the ability to get good answers fast is vitally important to your patients, and offering them access to the nurse telephone triage during your unavailable hours removes the middleman of having to leave a message and then having to sit around, waiting anxiously for you to return their call. They will have the opportunity to get all the answers they need instantly, with just a single phone call.
Of course you wish you could be on call for your patients twenty-four hours a day, seven days a week. But you know that striving for that is virtually unattainable, and offering this service is the next best thing. You care enough for your patients to want to provide them with an answering service operator during the times when you are not available to them, perhaps it's a good time to consider offering them even more.
Think about adding the nurse telephone triage as an added benefit for your patients. Imagine the relief and peace of mind it will give to them knowing that they can call your office number any time of day or night and be able to get the answers they so desperately want in regards to their medical conditions.
