Offering Efficient High-Quality Services
At MedConnectUSA, we understand the vital role answering services play when you're unavailable or closed for business. That's why we strive to answer calls and deliver messages with the highest level of accuracy, professionalism and respect. Our trained operators are available 24 hours a day, 7 days a week to give your clients the level of customer care they expect and deserve.
How We Answer Calls
Our operators are specifically trained to handle one call from beginning to end, eliminating the potential for operator error. We use automation to avoid placing client on hold for an extended time. If all our operators are busy taking patient calls, we'll play your customized message to the caller while they wait for the next available operator. This enables our operators to give callers their undivided attention. Our average hold time is less then 30 seconds, compared to the average one to two minutes of other services. Once our operator takes your caller off of hold they will not put them back on hold to answer other calls.
Most other answering services have one operator to every 150 clients and juggle multiple tasks. As a result, their operators are forced to place a caller on hold several times just to answer other ringing lines. This produces long hold times, frustrates callers and creates the potential for confusion - and mistakes.
How We Deliver Messages
MedConnectUSA offers a number of convenient and affordable services to provide your patients with the information they need when your office is closed. Our operators will have access to all your important office information, so we can provide callers with your office hours, address and other information a patient might need after hours. We can also ensure your patients with urgent needs have access to you as quickly as possible.
We offer:
Text Messaging Have your callers' information sent straight to an alpha pager, PDA, cell or pcs phone for convenient retrieval. Our system is compatible with almost any carrier.
Voice Mail Let our operators recite messages from your callers directly into your private voice mailbox for immediate access. We can also program your voice mailbox to notify you via pager or phone.
Email Message Receive an email copy of any message text that we page you as back-up documentation.
Operator Delivery Have our operators call you with your messages or they can page you to call in to retrieve your message.
Fax Message Delivery Have your messages sent straight to your fax machine for your records.
Operators Call Screens Our operators have direct, on-screen access to your office information. So when a call comes in, they can quickly and efficiently provide callers with the information they need. Here are some samples of operator call screens.
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