SECURE MESSAGE APP – Works like a pager without the extra equipment!
HIPAA HITECH SECURE MESSAGING for Smart phones running Android, Iphone, or Blackberry software is available to keep your patient information confidential. Using SSL/TLS encryption we send your messages directly to your phone without using the cell phone carrier’s text messaging service which eliminates the possibility of your messages being intercepted.
Secure Messaging is also guaranteed message delivery. Each message we send is maintained in our system and when a message is read our staff receives notification so you know your patients are well taken care of. In the event you are in a bad coverage area or your cell phone battery is low we will be aware that you haven’t picked up your message and can use other methods to reach you.
Secure Messaging allows two way communications with our operators so if you receive a message from a patient and need them to proceed to the emergency room or call the office the next day our operator can deliver the message.
Secure Messaging means you are protected if your phone is lost or stolen. If you lose your phone or someone steals your phone call us and we will lock down the secure messaging app preventing anyone from seeing your messages and protecting you from a HIPAA violation.
Secure Messaging allows you to instantly update your status with our operators so you are in control of where we reach you or if we need to hold calls while you are in surgery or unavailable.
With the secure message app from MedConnectUSA practice managers/administrators can manage your on call schedule even at the last minute all from their phone eliminating mistakes.
Secure Messaging allows you to send messages to others in your office that are 100% compliant with HIPAA HITECH. You are also able to forward messages directly to another provider in your office.
The powerful SecureMessages application:
• Includes reporting and an audit trail of all messages with all message events issues.
• Persistent Alerts to the recipient’s mobile device, helping ensure immediate action.
• Provides encrypted “message delivery” receipts, indicating that the mobile device received the message.
• Sends encrypted “message read” receipts, indicating that the recipient has opened the message.
• Allows the recipient to reply to a message with an encrypted message.
HIPAA (Health Insurance Portability and Accountability Act) & HIPAA HITECH
We started preparing for HIPAA four years before its implementation and when HIPAA HITECH was mandated we were already protecting all of our clients more than two years before required to under the new rules took effect.
All of our telephone operators and management staff undergo ongoing HIPAA training to ensure they are protecting our clients and the privacy of their patients.. In addition to classroom training our staff is subjected to random testing to make sure they are always 100% compliant with the Health Insurance Portability and Accountability Act
All of MedConnectUSA employees are required to sign a legally binding confidentiality agreement.
All telephone records, messages, and digital voice recordings are backed-up in multiple layers providing the best recovery in case disaster strikes. We also maintain a complete copy of all records in an offsite vault for additional protection.
All conversations between callers and our operators are digitally recorded for later recall. MedConnectUSA follows all state and federal laws regarding recording of telephone conversations.
We use multiple telephone carriers and data providers to protect against disaster. Our providers use land based, wireless, and satellite communications for the best coverage.
Unlike many of our competitors we have a complete policy and procedures manual in place, which dictates how our operators respond in emergency situations. By abiding by these procedures we can offer our clients more protection from potential HIPAA violations.
MedConnectUSA is proud to say we are ready for HIPAA and have taken additional steps to protect confidential information. We have always taken steps to protect our clients and will continue to strive to protect all patient information in the future.
MedConnectUSA has been the provider of Telemessaging Services for healthcare professionals, hospitals, community clinics, as well as managed care organizations for many years. We have taken extra care to ensure that, as a Business Associate we are compliant with HIPAA laws to help protect our clients and limit their exposure.
To ensure that the privacy of your patients is protected, in compliance with HIPAA, MedConnectUSA maintains the following:
Password Protected - All systems are double password protected to ensure only authorized employee’s have access to your information.
Secure Digital Storage – We maintain an encrypted electronic copy of all information (client information, messages, voice recordings, and other information) in our onsite storage vault which is only accessible by two keys maintained by different managers in addition to a monitored secure alarm system.
State Of The Art – We strive to keep ahead of our competitors and provide the best possible service at a fair price. To this end we are always searching out and purchasing the most advanced hardware/software from the most reputable vendors who support their systems.
Secure Processing – All data and voice communication is secured by the most advanced technology available ensuring complete security and privacy.
HIPAA Compliant – All information transfer to and from our call center is in strict compliance with HIPAA/HIPAA HITECH laws.
Multiple Levels - Data Back-up and Storage(on-site and off-site). All information is stored on site as well as off site at Iron Mountain.
Emergency Back-Up - We know without electric power we are out of business. Our main power source is backed up by a Minute Man UPS battery system able to power all systems for more than 2 hours. In the unlikely event that we suffer an extended power loss we have a Generac 100KW natural gas/propane generator that is able to supply power for an unlimited amount of time.
Redundant - By keeping redundant telephony providers, power sources, and back up offices we know we will always be here when you need us most! .
Security – All access to our facilities is restricted to employee’s only and security access is maintained by a card key/pass code system. Our centers are monitored 24/7 by closed circuit TV both on and off site. Any documents leaving our offices are destroyed on site by a certified document destruction company.
We provide all clients with a signed Business Associate Agreement (BAA) that is designed specifically for our industry. This BAA goes beyond the boilerplate BAA’s to further protect your office.