No. All our staff members work from our supervisor staffed offices where we maintain strict security and professional standards. Many of our competitors use Answering Service operators that work from their homes and this helps them keep costs down by paying less and not having to have equipment in their own office but can expose your office to potential liability because it is impossible to maintain the strict HIPAA compliance needed for medical clients. It is also difficult for them to maintain the professional quality that your office needs.
Answering Service operators who work from their homes cannot control their environment and your callers end up hearing barking dogs, screaming children, television, and other uncontrollable sounds in the background which in our opinion is not professional.
When someone is working from their home your calls might not be their priority and could take a backseat to their personal needs such as answering the door, tending to children, cooking dinner, or text paging to friends while working.
Our operators will always project a professional appearance to your callers and act in a professional manor at all times. Our Answering Service operators are supervised at all times to ensure we provide high quality service.