Medical Answering Service, Telephone Answering Service – MedConnectUSA

There are many ways. Some of the options are to have your non-emergency messages emailed or faxed to your office. Use of a text message pager, cell or pcs phone text messaging, rather than a digital pager, and voice mail relay. If you are not using our pre-screen service you can save a substantial amount by changing to this service.

To provide you with the best service we request that all on call changes be faxed to our office prior to 3pm. This allows us to make the appropriate changes to your account to avoid problems. If you have to make a change after hours call our check in line and request to speak to a supervisor to make any needed changes.

No. In fact you save money off your local phone bill when you forward your calls to MedConnectUSA. All of our call forwarding numbers are toll free and as a result the local phone company cannot charge you a local zone fee. This can save the average office between $20-60 per month off their local phone bill!

If you have a question or a concern with the way a call was handled please call your check in line and ask for a Supervisor. They're in direct control of day-to-day operations, and can research the incident. The operators who answer your calls do not have access to detailed information. They only have access to the information needed to take and deliver your messages. You may also Email or Fax a statement to our office detailing the date, time of day, caller's name, and the problem that was experienced with the call.

You can contact our administrative office during regular office hours and we will be happy to discuss your bill. Our operators do not have access to this information.

The most efficient way to get messages on an emergency basis is via a text pager or other text-messaging device. We can take information from your patient and send it to the text device within seconds. Other methods can take up to 5 minutes to get to you.