Our Disaster Recovery Solutions Create
Reliable Answering Services/Call Center Services
Disasters, mishaps and other emergencies can threaten any office. That’s why MedConnectUSA has implemented disaster recovery solutions to ensure we’ll always be available whenever our clients need us. This makes our answering services not only affordable and high-quality, but also extremely reliable.
MedConnectUSA Will Always Be There
Imagine the effect a fire, flood, hurricane, earthquake or power outage could have on your operation. If your office is temporarily closed and there’s no one to field in-coming calls, it could endanger your customers. Fortunately, MedConnectUSA has taken steps to remove most of the risk. If your office is ever disrupted because of a disaster or emergency, we’ll always be there to answer your important calls—even when you can’t.
Fully Prepared to Meet Your Needs
MedConnectUSA has backup power and other disaster recovery initiatives in place to ensure that we’ll always be able to operate uninterrupted. We are fully prepared to handle all types of disasters and emergencies, large or small. Rest assured: We won’t leave you without the valuable answering services your clients need. We have:
- Backup Power for Short- and Long-term Outages: MedConnectUSA
is completely capable of continuing normal operations through short- or long-term power outages. Thanks to our Minuteman Enterprise Back Up Uninterrupted Power Supplies, all of our computer systems and operator stations have access to power during outages that last up to two hours. For power outages lasting longer than two hours, we have a 100kw natural gas/propane electric generator that can supply power for an unlimited amount of time. And all of our backup power solutions are tested weekly to ensure their constant efficiency and availability.
- Redundant and Satellite Phone Lines: We have redundant phone lines from three different telephone service providers. These lines come from three different routes from around the country. If one of the routes is disrupted, all in-coming traffic is routed to the two remaining routes. And in the unlikely event a land line traffic is
interrupted, all traffic will be routed to our satellite telephone facilities. - Emergency Facilities on Standby: At MedConnectUSA, we’ve taken disaster recovery to the highest level. We’ve strategically partnered with Agility Recovery Solutions to obtain access to emergency facilities in case a major disaster strikes. Agility can furnish all the necessary equipment and support we need to ensure our operation continues through almost any disaster. Having emergency facilities on standby ensures we can provide answering services with complete dependability.
- Alternate Locations throughout the Country: We’ve partnered with multiple offices in different parts of the country. So if we need to by-pass an emergency, we can easily route calls to different locations and keep our service flowing smoothly. In-coming callers will never know the difference. And our answering services will be delivered with the same level of quality, accuracy and professionalism we’ve always provided.
Don’t let a disaster or other emergency pose an unnecessary risk to your office. Get reliability and peace of mind with MedConnectUSA answering services. Contact us today to learn more about how our disaster recovery solutions can benefit your office.
