We at MedConnectUSA continue to adapt and overcome obstacles in order to serve our clients and their patients better. This has been a very tough year for many of us and the medical answering service business has been hit hard as well. All of our operators are based in the United States. All of our calls are answered by MedConnectUSA operators from our professional offices. We never outsource your calls to another company and none of our operators work from their homes. All of our operators are directly supervised by members of our management team 24/7/365.
During the past year we have seen several overseas outsourced call centers open and close. We are finding that more of our industry competitors are farming their calls to overseas call centers that use cheap labor without telling their clients. This is unfortunate for all of us because these call centers are not required to maintain the same high standards as medical answering services in the United States which results in very little protection for the clients and their patients. MedConnectUSA continues to invest in security and training to comply with all HIPAA rules.
There is also a trend in the medical answering service industry to contract with “at home” workers. This means that your confidential patient information could be subject to being seen or heard by parties outside of the answering service. Many companies will try to tell you how secure their “at home” workers are but when you dig a little deeper many times the managers have never visited or seen the contract workers home. When you use an answering service that uses at home workers you could be subjecting your callers to barking dogs, screaming children, and other background noise which takes the focus off your caller and makes your office look unprofessional.
MedConnectUSA is proud to say we handled millions of calls during the past year with an average answer time of less than 23.2 seconds! Of course everyone receives complaints occasionally and because we have excellent back up documentation we are able to protect our clients from potential liability and have the proof when they need it.
Many offices have started to use MedConnectUSA to schedule appointments for their patients, handle their overflow calls when their front desk staff is busy, and to answer and transfer calls as needed. We are always here and never take a break! By keeping our rates reasonable our clients have actually saved money while providing better service to their patients.
The team at MedConnectUSA is looking forward to a bright year and by keeping up with technology we know we will be providing our clients with even better service than they have come to expect from us.
