Wild fires in San Diego County California in 2003 and again in 2007 displaced people and shut down medical services for thousands. Because of MedConnectUSA’s disaster plan and redundant systems none of our clients were affected by the wild fires and we were able to continue to provide medical answering services to our clients and their callers.
During these two fires MedConnectUSA’s operators handled more than 175,000 additional phones calls from our clients’ callers including patients and hospitals without any significant delays.
The team at MedConnectUSA pulled together to help our clients and anyone in need during these fires by working 7 days a week, working 12-20 hour shifts, and training additional staff to help during this crisis. Because of the additional call load we were able to send calls to our network of centers to help when needed which resulted in almost no delays and every call being answered without a busy signal.
By utilizing a medical answering service that is located outside of your area you ensure that when you are affected by any disaster we will not be. We will continue taking calls and providing information to your callers. MedConnectUSA has redundant systems in place to make sure we are here when you need us!
We are proud to say even when our clients had to leave their offices we were still here and able to give comfort and guidance to our clients’ callers.
