Medical Answering Service, Telephone Answering Service – MedConnectUSA

Just choosing to employ an answering service is a step in the right direction for any medical business. When your patient calls and hears a live person on the other end of the line, they will feel much more at ease. When they call and they only hear the recorded message of a machine, they will be unhappy, especially if they or their family is ill.

Obviously, an answering service is a good idea, but you can go a step further by choosing to upgrade to a nurse telephone triage. This way, instead of just leaving a message, the patient will be able to speak with a medically trained nurse to answer their questions.

Imagine this scenario that could become a very real situation. It is late in January, and the weather outside is quite cold. As a pediatrician, many of your patients are under the age of one. One such patient belongs to first time patients, a category that often may become fearful anytime their little one falls ill.

At eleven o’clock one evening, the young mother becomes quite frightened. Her six month old has been crying for hours and is running a fever. With influenza prominent and the cold weather making everyone ill, fears arise for the parents. They call your office and are able to speak to the nurse telephone triage.

Instead of leaving a message for you and waiting anxiously to hear back, the parents describe the situation, and get answers immediately. As it turns out, the little one is exhibiting the classic signs of beginning the teething process. The nurse is able to provide the answers to the parents’ questions and ease their fears. They do not have to make an unnecessary trip to the emergency room, and they do not have to spend a night in fear that their baby is very ill.

A nurse telephone triage can be an excellent choice to add to your medical answering service. Whether you experience the scenario above or something similar, there are bound to be situations where your patients can benefit from the service.