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  • Dependable Services
    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.
  • Tired of getting let down by an unreliable answering service?
    Tired of getting let down by an unreliable answering service? In your time of need, we wont let you down. Professional, polite, trained operators will be there when you need them 24/7/365.
  • Who is answering your calls?
    Who is answering your calls? Our operations are based in the United States and all our calls remain inside the country. We never send callers to India and other countries.
  • We will always be there
    We will always be there Disasters, mishaps and other emergencies can threaten any office. MedConnectUSA has implemented disaster recovery solutions, we’ll always be available when our clients need us.

Blogs

MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

Recent blog posts

MP9003211131As the healthcare field changes, largely due to the Affordable Care Act (ACA), the risk profile of professionals and organizations changes along with it. Insurance providers are working to keep pace with their medical malpractice liability coverage. In addition to products, carriers are being expected to provide solutions to help the insured cope with the changing marketplace.

Along with new regulations and requirements, healthcare organizations are dealing with major consolidation. Individual physicians are joining larger practices or hospital and care is being facilitated across a wide spectrum of different medical specialties.

While insurers such as MMIC in Minneapolis are working with their agents on how they can serve clients, they're facing a lot of uncertainly as the ramifications of the ACA continue to unfold. One option has been to partner with accountable care organizations (ACO), which have been a popular outgrowth of the ACA regulations.

The struggle with these new healthcare models is that they incorporate physician practices that have not been part of traditional medical malpractice coverage. MMIC is working to build a product that addresses all liability exposures incumbent with an ACO. The goal is to provide additional value by helping new ACOs determine a structure and how much risk will be assumed.

As you and your practice or organization adapt to the new rules and requirements, consistent customer service becomes more important than ever. Our HIPAA-compliant medical answering and telemessaging service means your patients have round-the-clock access to a live operator who can provide friendly, efficient assistance. Visit our website to learn more about our cost-effective programs designed to meet your particular needs.

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MP9004009411When beginning their medical career, physicians traditionally take the Hippocratic oath. In doing so, they swear to practice honestly and for the good of their patients to the best of of their ability and judgment. In the real world of medicine, is there sometimes a disconnect between general practitioners and their patients?

While healthcare is the "product" provided by physicians, their practice is run for profit. As such, it's run much like any other company, with schedules, budgets and projections. Fairly or not, despite the fact that general practitioners charge for their services, people often feel that healthcare providers exist almost as a charity rather than a business.

This scenario is currently playing out over in England, where sweeping changes in their publicly funded National Health Service are allowing general practitioners to accept a greater number of private patients. People seeking treatment are starting to run up against rigid appointment rules and seemingly random days of office closures.

Can the need to turn a profit co-exist with providing optimum patient care? The most successful businesses are the ones that offer solutions for their customers' needs. A general practitioner's business is no different. Treating patients with respect and empathy is the one of the best ways to develop a loyal clientele.

Your patients will appreciate having their calls answered by a friendly live voice rather than a cold pre-recorded one. Our MedConnectUSA operators are HIPAA-compliant and receive ongoing training to stay current with all regulations. Call 888.216.8482 to learn more about how we can create a program to meet your particular needs.

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MP9004486321Healthcare providers and consumer groups alike will have their eyes on California this fall. A voter initiative to raise limits on medical malpractice awards and require drug testing for physicians recently qualified to be included on the November ballot. Attorneys and insurance companies are gearing up for a renewal of their long-standing battle.

The state's 1975 Medical Injury Compensation Reform Act currently caps specific malpractice damages at $250,000. The current measure would raise the cap for these items, such as pain and suffering, to roughly $1.1 million to account for inflation. It would also establish an index tied to future inflation rates.

Supporters say that raising the cap will make it more financially feasible for lawyers to take on malpractice suits. On the other side, insurers and medical providers say the measure will create a domino effect with more malpractice claims resulting in higher healthcare costs and facility closures in already underserved communities. 

The measure's other initiative calls for hospitals to conduct random drug and alcohol tests on physicians. Such testing would be mandatory in cases of preventable medical error. In 2000, a report by the California Medical Board estimated that 18 percent of the state's physicians have had a substance abuse problem at one time or another. Opponents claim this issue was added only as a way to get the malpractice limit change approved.

The welfare of healthcare consumers has long been a major concern of watchdog groups. Live operator service from MedConnectUSA can help ensure that your customers are getting the quality care they expect and deserve. Our tiered plans let you use and pay for only the services you need.

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j0401052When it comes to healthcare, men have traditionally had to be dragged kicking and screaming for any type of treatment, no matter how minor. Some clinics and centers on the East Coast are trying to reverse that tendency by offering services directed primarily at male healthcare needs.

The past trend of female-centric healthcare stemmed in part from an effort to compensate for women being overlooked by a predominantly male medical establishment. Now the pendulum is starting to swing in the other direction as providers realize there's a huge market being underserved.

One such clinic that's opened recently is NYU Langone Medical Center in New York City. Its Madison Avenue address lends it the cachet of the generally masculine domains of business and finance. The interior design incorporates men's club elements like limestone surfaces and a chocolate and oxblood color palette.

Services range from medical care like heart-monitoring to more cosmetic applications such as hair removal. Sexual dysfunction is an important part of treatment, since it's often an indicator of other physical issues like diabetes.

Some authorities fear that gender-specific care could result in overtesting and overtreatment, pointing to low-testosterone therapy as a prime example. There's concern that it's being used with men who have no underlying condition as a way of supposedly fighting the aging process. However, the NYU Langone clinic, along with others, has stated that this therapy is used only when indicated.

One concern shared by men and women equally is the desire for attentive and helpful customer service. Our trained and professional operators at MedConnectUSA can give your patients the care they deserve. Visit our website for more information.

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Posted by on in Blogs

b2ap3_thumbnail_j0442252.jpgUnlike many other products and services in the market, healthcare is something that everyone needs. However, that doesn't mean that as a provider you can sit back and let patients come to you. Increased competition and greater patient expectations have raised the bar for the optimum customer experience.

Today's successful healthcare organization must provide an exceptional level of ongoing service from the moment of first contact. Seamless, effective communication is the key. Use these tips to keep your patients' loyalty with care that goes above and beyond the norm.

  • Simplify the process of gaining access to care. Your communication system should make it easy for a caller to determine, for example, whether their situation is urgent or it can wait until the next day.
  • Eliminate the gaps in transmission of information. Sometimes too many parties are involved in an issue such as processing test results, and patient notification ends up falling through the cracks. A dedicated communication system reduces the possibility by minimizing the number of people handling the information. 
  • Ease the transition to other caregivers. Patient care today is often coordinated between different providers. Effecting smooth communication among all parties gives patients a greater comfort level. 
  • Be proactive. You may already have a procedure in place for administrative details such as appointment reminders. Go the extra mile by notifying patients about educational materials, community services and other useful information.

Building an effective communication center doesn't have to be complex and time-consuming. Let MedConnectUSA provide you with a staff of friendly, trained live operators who can handle your calls promptly and efficiently. Visit our website to learn more about our services.

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News Flash

  • 2014 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

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  • 2013 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2013 Award of Excellence for the eighth consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • Assisting Hurricane Sandy "frankenstorm" Victims

    October 28, 2012

    Hurricane Sandy has been called “superstorm” and “frankenstorm” as most of the Eastern United States get hit this week.  Many have said this is the largest storm to hit the United States since weather has...

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  • 2012 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2012 Award of Excellence for the seventh consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • HIPAA Secure Message App

    MedConnectUSA is proud to announce that our Secure Messaging App for Iphone, Ipad, Blackberry, and Android smart phones has been released for use to all of our clients.

    With our secure messaging app providers can be confident that...

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  • 2011 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2011 Award of Excellence for the sixth consecutive year.Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services...

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  • Answering Service Year in Review

    We at MedConnectUSA continue to adapt and overcome obstacles in order to serve our clients and their patients better.   This has been a very tough year for many of us and the medical answering service business has been hit hard as well.   All of...

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  • Bracing for Hurricane Irene

    In August 2011 many residents and businesses on the east coast including Florida, North Carolina, Virginia, New York,  New Jersey, and many other areas were notified to prepare for the worst and hope for the best as Hurricane Irene slammed into the area.  Because hundreds of MedConenctUSA...

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  • Assisting Blizzard Victims

    In February 2010 30” of snow hits the east coast and shuts down many offices.   According to the newspapers it is the worst storm since 1922 and before that 1772!   Many areas of the East Coast that were hit by this blizzard were left without power and phone...

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  • Assisting Fire Victims

    Wild fires in San Diego County California in 2003 and again in 2007 displaced people and shut down medical services for thousands.   Because of MedConnectUSA’s disaster plan and redundant systems none of our clients were affected by the wild fires and we were able to continue to provide...

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  • Keeping Flood Victims in Operation

    In May 2010 there was a devastating flood that killed 21 people in Nashville Tennessee, Mississippi, and Kentucky.  There were many medical offices that were affected and forced to shut down due to the flooding for more than 2 months. 

    To help our clients who were affected by the...

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  • Client Testimonial-Crisis Line

    MedConnectUSA has provided answering services to our office for more than 10 years.   Our center runs a crisis line for mentally ill patients who have nowhere else to turn.   Before MedConnectUSA we changed answering services every 6-8 months because no other answering service understood the...

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  • Client Testimonial-OB/GYN

    Our practice is part of a 12 office system catering to OB/GYN patients.  We made the choice to move our answering service needs to MedConnectUSA because of their professionalism, track record of reliability, and knowledge of HIPAA guidelines.    Whenever there...

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  • Client Testimonial-Surgery

    I manage a surgery practice with 4 surgeon’s which is very challenging at times.   By using MedConnectUSA  as our answering service much of the day to day pressure of handling our after-hours calls has been taken off of me to allow me to handle other pressing...

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  • Client Testimonial-Internal Medicine

    We are extremely satisfied with the services provided by MedConnectUSA to both our office and patients.  Prior to using MedConnectUSA, we relied solely on an automated phone attendant to handle our messaging and paging.  Though this system was generally reliable,...

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  • 2010 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

    MedConnectUSA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of...

    Read More

  • Client Testimonial-Pediatric

    We are a large pediatric practice with several physicians that has utilized MedConnectUSA’s services for more than 7 years.  During this time, we have had no complaints from our patients regarding the answering service and in fact many patients tell us how happy they are when they need to...

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