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  • Who is answering your calls?
    Who is answering your calls? Our operations are based in the United States and all our calls remain inside the country. We never send callers to India and other countries.
  • We will always be there
    We will always be there Disasters, mishaps and other emergencies can threaten any office. MedConnectUSA has implemented disaster recovery solutions, we’ll always be available when our clients need us.
  • Tired of getting let down by an unreliable answering service?
    Tired of getting let down by an unreliable answering service? In your time of need, we wont let you down. Professional, polite, trained operators will be there when you need them 24/7/365.
  • Dependable Services
    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.

Blogs

MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

Recent blog posts

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b2ap3_thumbnail_MP9004317021.jpgPope John Paul II got it right when he said, "The future starts today, not tomorrow." To maintain quality care and ensure the continued success of your private practice, you must continually seek new ways of interacting with your patients and providing the medical services they need. Patients are not likely to study new technology, but they will migrate to physicians who are using it to enhance the service they provide.

According to technology research and advisory company Software Advice, technology will bring the most significant changes to the following areas of primary care in the coming years:

Wearable technology

It will help patients monitor their health and provide doctors with real-time information about the individual's diet and habits. Doctors will be able to easily evaluate data for patients and groups.

Waiting rooms  

Data from wearable technology and pre-visit forms will provide doctors with more information than they get today and reduce the wait time of office visits considerably.

Virtual office visits

Many doctors are already connecting with their patients via video calls and patient portals. Up to 35 percent of visits will take place virtually in the next ten years.

Patient involvement in their healthcare

These innovations create a partnership between doctors and patients. By having more access to their personal health records, patients take more responsibility for managing their health and following their doctor's instructions.

Much of the services provided by healthcare workers will never be replaced by technology. At MedConnectUSA, we use the latest technology for secure messaging and provide live answering services to your callers. Contact us for more information on how we can enhance your patient's healthcare experience.

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MP9004005071Patient scheduling can sometimes seem like trying to solve a Rubik's cube. You twist and turn the parts, hoping to achieve a pattern that stays just out of reach. But effective scheduling methods result in greater satisfaction for employees and patients along with improved profitability. 

Do you have formal procedures in place for creating daily appointment schedules? It's worth the time and effort to develop a workable system. Use these tips to make the process easier for all involved.

  • Create a priority ranking based on the complexity of patient visits. Provide the list to your employees so they can deal with less complicated issues via email or phone. Use work relative value units (wRVU) as the standard for maximizing your time. 
  • Not a day goes by without patients attempting to be fit in for an unscheduled visit. Set up a chart listing the 20 most common symptoms along with a grid that factors in appointment urgency and appointment length. This gives your employees a functional way to evaluate each patient and determine where they can work into the schedule.  
  • Don't allow phone calls to become interruptions. Simply taking messages may not be sufficient. Establish a guide for your employees indicating which calls should be routed toward particular staff members along with criteria for calls that should be put through immediately.

Our live operator answering service will keep the lines of communication open, letting your employees focus on efficient appointment scheduling. We handle calls based on the protocols that you specify. Visit our website to learn more about our custom-designed call center services.

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b2ap3 thumbnail MP9004392741Successful private practices possess pride of ownership and business-oriented mindset that is essential in today’s competitive healthcare environment. Keep opportunities open and enhance the success of your practice with the help of these five effective business management tips:

1. Develop a plan – and follow through.
Create a roadmap and strategize how to get there. Attend a weekend retreat with your partner, or if you have three or more physicians consider hiring a professional practice administrator to help iron out details. Consider appointing a medical director from among your physicians to dedicate specific time to the business-end.

2. Stay on top of coding.
Negotiate with managed care organizations using your strengths as leverage – patient/physician satisfaction, outcomes, appointment turnaround times, etc. Re-contract annually to increase rates. Optimize coding, reduce inadequacies, and improve collections by taking at least one course by the ACOG or SMFM.

3. Collect in a timely fashion.
Invest in a patient accounting system or billing service. Collect co-pays, co-insurance, and deductibles each visit. You cannot support a good staff or equipment without these funds.

4. Differentiate yourself by offering a unique experience.
“Wow” patients with a staff that feels valued and motivated. Hire nice, empathetic, intelligent people with good social skills. Unhappy people make for an unhappy atmosphere.

5. Measure and maintain standards.
Keep track of how you’re doing clinically, financially, and in the delivery of services. Strive to excel, but ensure goals are attainable. Track indicators monthly and survey for staff and patient satisfaction.

These tips will have a positive effect on almost every practice. By involving yourself, adapting your practice, and striving for excellence, you too can ensure a rewarding private practice career.

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MP9004036811A year after implementation of the HIPAA Omnibus rule, many healthcare providers and their business associates are still struggling to comply with the U.S. Department of Health and Human Services (HHS) required patient privacy regulations.

“We are still seeing organizations that are not fully embracing or acknowledging that they are [liable for] HIPAA compliance,” Andrew Hicks of risk management consultancy Coalfire recently told HealthcareInfoSecurity.com. Business partners are among the worst offenders. “They’ve been pulled into this reluctantly,” Hicks said, “and they don’t understand what they’re on the hook for.”

Stay Current

Where the feds are concerned, ignorance is far from bliss. Charged with enforcing HIPAA privacy rules, the HHS Office for Civil Rights (OCR) has been busy this year assessing hefty fines for non-compliance. Use the following news roundup to stay abreast of and in compliance with privacy law updates.

News Roundup

  • Dumped medical records cost Parkview Health System, Inc. $800,000. OCR charged the non-profit community health care system in Indiana and Ohio with leaving dozens of boxes containing thousands of patient records in the driveway of a retired physician despite being informed that he would not be home.

“All too often we receive complaints of records being discarded or transferred in a manner that puts patient information at risk,” explained OCR’s Christina Heide. “It is imperative that HIPAA covered entities and their business associates protect patient information during its transfer and disposal.”

  • In light of the Supreme Court ruling on the Defense of Marriage Act, OCR has redefined its definition of spouse to include same-sex partners in legally valid marriages.

Visit our website to find out about MedConnectUSA’s award-winning, HIPAA-compliant answering and telemessaging services.

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b2ap3_thumbnail_MP9004230461.jpgAccording to a recent survey by Software Advice, 97 percent of the respondents expressed dissatisfaction with medical office wait times. Actually, you probably didn't need a survey to alert you to that fact. However have you done anything to address the issue of wait times in your office?

With a little planning, you can reduce wait times for your patients or at least make the experience less frustrating. Here are some effective ideas that are easy to implement.

  • Rotating patients into different locations makes the time pass more quickly. Have one of your staff bring them into an exam room as close to the scheduled appointment time as possible. This also reduces a logjam in the waiting room, creating the perception that everything is moving on a timely basis.
  • Uncertainty is a major cause of stress, especially for patients who are already preoccupied with thoughts about their health. Inform them about the estimated wait time at check-in and give them updates if there are delays. If possible, offer the option of seeing another physician in your office.
  • Magazines and televisions in the waiting room are traditional ways of keeping patients occupied. You can update this approach by offering complimentary Wi-Fi so people can stay connected via laptops, tablets or smartphones.

Your patients don't appreciate waiting on the phone any more than they do in person. Our live answering services ensure that your callers receive prompt and professional attention using any protocols you specify. All of our operators are HIPAA-trained for full compliance. Visit our website for more information about our tiered programs. 

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News Flash

  • 2014 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

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  • 2013 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2013 Award of Excellence for the eighth consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • Assisting Hurricane Sandy "frankenstorm" Victims

    October 28, 2012

    Hurricane Sandy has been called “superstorm” and “frankenstorm” as most of the Eastern United States get hit this week.  Many have said this is the largest storm to hit the United States since weather has...

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  • 2012 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2012 Award of Excellence for the seventh consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • HIPAA Secure Message App

    MedConnectUSA is proud to announce that our Secure Messaging App for Iphone, Ipad, Blackberry, and Android smart phones has been released for use to all of our clients.

    With our secure messaging app providers can be confident that...

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  • 2011 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2011 Award of Excellence for the sixth consecutive year.Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services...

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  • Answering Service Year in Review

    We at MedConnectUSA continue to adapt and overcome obstacles in order to serve our clients and their patients better.   This has been a very tough year for many of us and the medical answering service business has been hit hard as well.   All of...

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  • Bracing for Hurricane Irene

    In August 2011 many residents and businesses on the east coast including Florida, North Carolina, Virginia, New York,  New Jersey, and many other areas were notified to prepare for the worst and hope for the best as Hurricane Irene slammed into the area.  Because hundreds of MedConenctUSA...

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  • Assisting Blizzard Victims

    In February 2010 30” of snow hits the east coast and shuts down many offices.   According to the newspapers it is the worst storm since 1922 and before that 1772!   Many areas of the East Coast that were hit by this blizzard were left without power and phone...

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  • Assisting Fire Victims

    Wild fires in San Diego County California in 2003 and again in 2007 displaced people and shut down medical services for thousands.   Because of MedConnectUSA’s disaster plan and redundant systems none of our clients were affected by the wild fires and we were able to continue to provide...

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  • Keeping Flood Victims in Operation

    In May 2010 there was a devastating flood that killed 21 people in Nashville Tennessee, Mississippi, and Kentucky.  There were many medical offices that were affected and forced to shut down due to the flooding for more than 2 months. 

    To help our clients who were affected by the...

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  • Client Testimonial-Crisis Line

    MedConnectUSA has provided answering services to our office for more than 10 years.   Our center runs a crisis line for mentally ill patients who have nowhere else to turn.   Before MedConnectUSA we changed answering services every 6-8 months because no other answering service understood the...

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  • Client Testimonial-OB/GYN

    Our practice is part of a 12 office system catering to OB/GYN patients.  We made the choice to move our answering service needs to MedConnectUSA because of their professionalism, track record of reliability, and knowledge of HIPAA guidelines.    Whenever there...

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  • Client Testimonial-Surgery

    I manage a surgery practice with 4 surgeon’s which is very challenging at times.   By using MedConnectUSA  as our answering service much of the day to day pressure of handling our after-hours calls has been taken off of me to allow me to handle other pressing...

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  • Client Testimonial-Internal Medicine

    We are extremely satisfied with the services provided by MedConnectUSA to both our office and patients.  Prior to using MedConnectUSA, we relied solely on an automated phone attendant to handle our messaging and paging.  Though this system was generally reliable,...

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  • 2010 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

    MedConnectUSA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of...

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  • Client Testimonial-Pediatric

    We are a large pediatric practice with several physicians that has utilized MedConnectUSA’s services for more than 7 years.  During this time, we have had no complaints from our patients regarding the answering service and in fact many patients tell us how happy they are when they need to...

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