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  • Tired of getting let down by an unreliable answering service?
    Tired of getting let down by an unreliable answering service? In your time of need, we wont let you down. Professional, polite, trained operators will be there when you need them 24/7/365.
  • Dependable Services
    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.
  • Who is answering your calls?
    Who is answering your calls? Our operations are based in the United States and all our calls remain inside the country. We never send callers to India and other countries.
  • We will always be there
    We will always be there Disasters, mishaps and other emergencies can threaten any office. MedConnectUSA has implemented disaster recovery solutions, we’ll always be available when our clients need us.

Blogs

MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

Recent blog posts

MP9004026781local disaster can strike at any time, and you should be prepared for them to happen. The first step in this regard is to make certain that you have the right tools in place to field the initial medical emergency phone call. At MedConnectUSA, we are prepared to handle your practice's medical emergency phone calls.

Whether you are a dentist, primary care doctor or other type of physician, your organization is a unique medical entity; as such, the emergency medical call services should be tailored to meet your specific needs. Here are the three quick and easy steps that you should take for us to perfectly optimize our services to meet those needs:

Choose a live operator service package

In order to provide you with the services that meet your needs regarding call volume, we give you the choice of three service packages: silver, gold and platinum. The service package that works best for you will depend upon the size of your practice and the complexity of your requirements. For practices that want to focus on phone calls for medial emergencies, you could decide to go with our pre-screen and voicemail services. All of these service options include live operators, so this is never a concern.

Determine if you have any specific instructions

If you have any specific needs for your medical emergency calls, we can handle them. Do not hesitate to let us know.

Contact us

Obviously, we cannot start providing you with emergency medical answering services unless you contact us, so its time to pick up the phone so fill out our online form ASAP.

That's it! One you have completed these three easy steps, you are ready to receive medical emergency calls via our medical answering services. Contact us today to get started.

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Posted by on in Blogs

MP9004265581The Health Insurance Portability and Accountability Act (HIPAA) was established to address security of healthcare data in our increasingly high-tech world. Make sure you understand the effects of this act on your dental practice to ensure that your business remains in compliance.

Just as it applies to civil and criminal law, ignorance of HIPAA requirements is no defense. It's your responsibility to learn the relevant applications and how they are to be implemented. Equally important is providing your employees with appropriate training regarding HIPAA's impact on their specific job duties.

The American Dental Association provides an outline of HIPAA guidelines as they pertain to dental practices. How does your office stack up?

  • A dental practice is considered an HIPAA-covered entity if it engages in electronic transmissions of "covered transactions" such as submitting insurance claims. The definition also applies if you use a third-party service that acts on your behalf.
     
  • If your practice is a covered entity, you need to appoint a Privacy Official and Security Official to implement HIPAA policies and procedures and maintain ongoing compliance.
     
  • Your office should conduct regular risk assessments to ensure that proper safeguards are in place to protect the "confidentiality, integrity and availability" of patient data.
     
  • The Omnibus Rule that went into effect in 2013 brings "business partners" under the umbrella of HIPAA regulations. This includes third-party contractors such as billing services and document storage companies. Be sure to have a current HIPAA-compliant written agreement on hand for all such entities.

Rest assured that your patient information is secure even if your staff is unavailable. MedConnectUSA provides call answering and messaging services that are 100 percent HIPAA-compliant. Please contact us to learn more about our secure, state-of-the-art operations.

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MP9004229891In the wake of HIPAA's Omnibus Rule, which went into full effect on September 23, 2013, a round of audits is being prepared by its enforcement arm, the Office for Civil Rights (OCA). Have you ensured that your business is in full compliance with these new measures? Reviewing procedures now can prevent serious issues down the road.

The most fundamental difference involves what HIPAA refers to as "business partners". The term includes vendors such as third-party contractors and insurance brokers. These entities are now required to comply with the HIPAA Security Rule among many other regulations.

Mondaq, an organization that compiles expertise and knowledge regarding legal and regulatory data from around the world, offers some helpful tips to make sure your company is meeting HIPAA standards.

  1. Make sure your security procedures and policies are up-to-date. A security breach can be a costly, devastating blow to your business. HIPAA requires "periodic" risk assessments, which makes the time frame subject to interpretation. Proactively scheduling assessments on a regular basis will keep compliance at the forefront of priorities.
     
  2. Establish or update your business partner agreements. Now that they're included in the HIPAA loop, formalizing terms in writing will protect both sides. 
     
  3. Bring your privacy policies up to a current status. Procedures have undergone updates to address the increasing use of electronic means for storing and transmitting protected health information.
     
  4. Institute training sessions for your employees so they're aware of any changes that impact their job functions.

Gain peace of mind through MedConnect USA's call answering and secure messaging. All our services are 100 percent HIPAA-compliant and our employees receive ongoing training to stay current. Please contact us for more information.

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MP9003854111Smartphones and tablets have become a valuable tool for healthcare providers. However, as noted in our previous post, the possibility of a HIPAA data breach has made their use risky. Standard texting services lack the security features necessary to protect patient information. To take full advantage of mobile technology, physicians must invest in a HIPAA-compliant, secure texting solution such as the miSecureMessages app available from MedConnectUSA.

Today, we continue our list of features to consider when choosing a secure text messaging service:

• Transmission and storage security. Cell carrier text messaging services do not offer adequate protection against message interception during transit or hacking of messages stored on carrier servers. MedConnectUSA solves this problem by completely bypassing your cell carrier’s system. Our secure messaging app delivers messages directly to your phone and stores message traffic on our secure servers.

• Recipient authentication. It is critical that transmitted patient information be delivered to the intended recipient. MedConnectUSA notifies you when your message has been delivered and again when it has been read. Our HIPAA-trained staff also monitors message traffic and uses other methods to reach you if you are unable to pick up your messages.

• Audit trail. A message audit trail should be recorded and accessible. MedConnectUSA’s secure message services includes a complete audit trail of all messages and reporting of all message event issues.

• Remote lock down. The ability to prevent an information breach if your phone is lost or stolen is critical to avoid HIPAA violation. MedConnectUSA can remotely lock down our messaging app upon notification that your phone is lost or stolen.

These are just some of the best practice features included in MedConnectUSA’s 100% HIPAA-compliant, HITECH-secure messaging service. Please visit our website for complete details.

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Posted by on in Blogs

phone-2The combination of mobile communications and smartphone technology has revolutionized healthcare. The ability to instantly communicate and share patient information with colleagues and medical office staff has increased physician collaboration, improved medical office staff efficiency, and enhanced patient care. Unfortunately, HIPAA rules have put the brakes on the use of mobile technology in healthcare; turning this incredibly useful tool into a potential security liability.

HIPAA Changed the Game

The problem is in the poor security of smartphones’ standard SMS text messaging system which fails to provide adequate protection against the loss, theft or unintentional dissemination of private patient information. Under HIPAA regulations, the high cost of a security breach has made it too risky for physicians to use their mobile devices to full advantage. The development of HIPAA-compliant, secure texting solutions such as MedConnectUSA’s miSecureMessages has allowed physicians and their staffs to once again take full advantage of mobile technology.

New Secure Solutions

A growing number of secure mobile messaging products are now being marketed to healthcare providers, but ease of use and the security features offered can vary widely. In choosing a secure text messaging service for use in your medical practice, look for the following features:

Versatility. A secure message system that can be used with Android, Apple and BlackBerry devices allows physicians and their staffs to continue using the mobile devices they prefer and are most familiar with. MedConnectUSA’s secure messaging app is available in all three mobile device formats for use on both smartphones and tablets.

Encryption. Protecting the interception of patient information requires that communication be encrypted both in-transit and during storage. MedConnectUSA offers secure end-to-end encryption using SSL/TLS encryption. The same encryption system used by PayPal and other ecommerce sites, SSL/TLS offers the most secure message encryption currently available.

To be continued

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News Flash

  • 2013 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2013 Award of Excellence for the eighth consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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    October 28, 2012

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  • HIPAA Secure Message App

    MedConnectUSA is proud to announce that our Secure Messaging App for Iphone, Ipad, Blackberry, and Android smart phones has been released for use to all of our clients.

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  • 2011 AWARD OF EXCELLENCE

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  • Bracing for Hurricane Irene

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  • Assisting Blizzard Victims

    In February 2010 30” of snow hits the east coast and shuts down many offices.   According to the newspapers it is the worst storm since 1922 and before that 1772!   Many areas of the East Coast that were hit by this blizzard were left without power and phone...

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  • Assisting Fire Victims

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  • Keeping Flood Victims in Operation

    In May 2010 there was a devastating flood that killed 21 people in Nashville Tennessee, Mississippi, and Kentucky.  There were many medical offices that were affected and forced to shut down due to the flooding for more than 2 months. 

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  • Client Testimonial-Crisis Line

    MedConnectUSA has provided answering services to our office for more than 10 years.   Our center runs a crisis line for mentally ill patients who have nowhere else to turn.   Before MedConnectUSA we changed answering services every 6-8 months because no other answering service understood the...

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  • Client Testimonial-OB/GYN

    Our practice is part of a 12 office system catering to OB/GYN patients.  We made the choice to move our answering service needs to MedConnectUSA because of their professionalism, track record of reliability, and knowledge of HIPAA guidelines.    Whenever there...

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  • Client Testimonial-Surgery

    I manage a surgery practice with 4 surgeon’s which is very challenging at times.   By using MedConnectUSA  as our answering service much of the day to day pressure of handling our after-hours calls has been taken off of me to allow me to handle other pressing...

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  • Client Testimonial-Internal Medicine

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  • 2010 AWARD OF EXCELLENCE

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