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  • Who is answering your calls?
    Who is answering your calls? Our operations are based in the United States and all our calls remain inside the country. We never send callers to India and other countries.
  • Dependable Services
    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.
  • Tired of getting let down by an unreliable answering service?
    Tired of getting let down by an unreliable answering service? In your time of need, we wont let you down. Professional, polite, trained operators will be there when you need them 24/7/365.
  • We will always be there
    We will always be there Disasters, mishaps and other emergencies can threaten any office. MedConnectUSA has implemented disaster recovery solutions, we’ll always be available when our clients need us.

Blogs

MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

Recent blog posts

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j0409708People are always looking for ways to put more hours in the day. When you're operating a medical practice, where your patients' well-being is dependent on prompt attention, time becomes even more essential. Streamlining the operations of your office keeps you from getting bogged down in time-wasting roadblocks.

Improved efficiency goes hand-in-hand with greater patient satisfaction. When your practice is running smoothly, patients receive better service on a more timely basis. Here are three strategies you can use to run your office more efficiently.

  • Appointment scheduling should revolve around the convenience of your patients, not your staff. If your system is too rigid, you can end up with delays that aggravate patients and make your day long anyway. Incorporate a system that is flexible and provides options for both you and your patients.
  • Cross-train your nurses so they can work with any doctor in any office. This way there won't be any interruption during vacations, sick time or other absences. It's a good idea to cross-train your administrative staff as well so they can fill in for each other.
  • Don't underestimate the importance of your phone system. Patients become frustrated if their calls aren't returned or they have to wait too long for someone to answer. Make sure you have an effective protocol in place.

Let MedConnectUSA's friendly, professional operators handle all your answering and messaging needs. You'll enjoy peace of mind knowing that your callers are receiving excellent service, which frees you up to spend time addressing other areas of your practice. Contact us for more information about our tiered service programs.

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b2ap3_thumbnail_MP9004422201.jpgDo you think that your medical practice is exempt from marketing? It takes more to be successful than simply opening your front door. Your business plan should include steps to build your brand and set your practice apart from the competition.

Marketing your practice is about connecting with existing and prospective patients. Here are three ideas to incorporate in your plan that will keep your practice moving forward toward attaining your goals.

  • Social media is here to stay. Determine which platforms will help you advance your practice and start establishing a presence. It may be helpful to invest in training for a member of your office staff and let them take charge of online marketing.
  • Set yourself up as an expert in your field. Start a blog on your website or write a column in your community newspaper. Talk to local TV and radio stations about doing medical segments on their news broadcasts.
  • Don't become so focused on technology that you forget the personal touch. Keep track of important dates and send cards to your patients for birthdays and anniversaries. You should also send thank-you notes for referrals or simply to acknowledge your appreciation for their business.

Consistency is a major element of successful marketing. Our professional operators provide caring, efficient assistance to your callers any time of the day or night. They're also fully trained to be HIPAA-compliant to ensure safe, confidential communication. With our tiered service programs, you're certain to find one that fits your budget and needs. Visit our website for more information.

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Posted by on in Blogs

MP9004075531In the quest to provide the best patient care and outcomes, providers often look past relatively small details regarding bedside manner. From the patient’s perspective, doctors and other providers can greatly impact the customer service experience and even the quality of care received—research suggests better bedside manner leads to better long-term results.

Here are some tips for your health care practice to immediately impact bedside manner:

Pause your multitasking.

We all have a lot on our minds, but the patient relationship benefits when providers give individualized focus to each case. Patients notice when you split your attention. By carefully listening and responding with focused information and treatment advice, the patient will feel sense a greater level of investment in her case.

Establish an open, trusting environment.

Your health practice feels like a comfortable work environment to you, but patients tend to be sensitive and anxious regarding clinical surroundings. Closed doors behind you and ensure a sense of privacy. If patients seem shy or reserved, assume they may be uncomfortable with something that needs discussion. Match their body language and project an assuring, relaxing tone to allow for better communication.

Ask open-ended questions.

When patients only hear yes/no questions, they may feel as though they haven’t been given a chance to express concerns or describe symptoms. Open questions give patients a chance to speak freely and may result in gathering better information, too. For example, ask how an illness feels rather than whether one particular symptom is presenting.

For more tips on improving customer service at your practice, contact MedConnectUSA.

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MP9004421791Attracting new patients to your practice is only half the battle. Thanks to factors like the Affordable Care Act and online access to information, it's easier than ever for people to shop for medical care just like any other product or service.

It costs five times as much to bring in a new patient as it does to retain a current one. Use these three tips to inspire a loyalty that will keep your patients coming back in the future.

  • People don't want to feel like they're just a name on a medical chart. Show your patients how much you value them by considering them as clients. No matter how busy you are, treat each patient as though he or she is your only concern.
  • The popularity of sites like WebMD shows that people are constantly in search of healthcare information and tips. Become a trusted resource for your patients by providing accurate knowledge. Social media is a perfect platform for educating people. Start a blog, tweet links to reliable websites, or create a discussion forum on a Facebook page.
  • Your staff is part of the public face of your practice. Conduct regular training sessions to ensure a consistent level of service. Instituting a recognition program motivates your employees to become more invested in representing you well.

Excellent customer care extends to callers as well. Our trained and professional operators will assist your patients following your own high-quality standards. They're also HIPAA-compliant to assure maximum security in all communications. Visit our website to learn how our services can be tailored to match your particular needs.

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j0402192Handling reception requires lots of multi-tasking—the front desk needs organization, patients in the waiting room need assistance, and the ringing phone can be source of stress. Here are helpful phone answering tips for healthcare receptionists to improve patient care. 

Be prepared and organized

Don’t let the front desk area become a collage of Post-It notes. Organized receptionists can help patients more efficiently and will appear more professional. Create a binder with tabs for referral numbers and scripted responses for frequent questions, categorized alphabetically.

Listen for what patients want

Customers may not always make it immediately clear what help they need, particularly in stressful situations. Asking questions about the services needed can help resolve the call efficiently while leading to happier outcomes for the patient.

Treat patients as respectfully on the phone as in-person

Some people feel tempted to treat phone customers more briskly or nonchalantly than they would in-person. Many patients have urgent questions and cannot come to the office in-person. A positive, respectful attitude on the phone can help reduce stress for everyone in the long run.

Take notes regularly

The receptionist should have a pen and notepad ready whenever answering calls to prevent asking patients to repeat themselves. Also, taking notes while talking with doctors and nurses also helps develop a knowledge base that leads to better customer service over time.

Use technology to make the job easier

Communication tools empower the receptionist to focus on providing great customer service. With a unified communications platform from MedConnectUSA, many calls can be directed to providers as much as possible to alleviate the call load at the front desk. Modern voicemail and messaging services also help streamline communications, allowing the receptionist to focus on helping callers with general questions.

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News Flash

  • 2014 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

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  • 2013 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2013 Award of Excellence for the eighth consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • Assisting Hurricane Sandy "frankenstorm" Victims

    October 28, 2012

    Hurricane Sandy has been called “superstorm” and “frankenstorm” as most of the Eastern United States get hit this week.  Many have said this is the largest storm to hit the United States since weather has...

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  • 2012 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2012 Award of Excellence for the seventh consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • HIPAA Secure Message App

    MedConnectUSA is proud to announce that our Secure Messaging App for Iphone, Ipad, Blackberry, and Android smart phones has been released for use to all of our clients.

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  • 2011 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2011 Award of Excellence for the sixth consecutive year.Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services...

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  • Answering Service Year in Review

    We at MedConnectUSA continue to adapt and overcome obstacles in order to serve our clients and their patients better.   This has been a very tough year for many of us and the medical answering service business has been hit hard as well.   All of...

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  • Bracing for Hurricane Irene

    In August 2011 many residents and businesses on the east coast including Florida, North Carolina, Virginia, New York,  New Jersey, and many other areas were notified to prepare for the worst and hope for the best as Hurricane Irene slammed into the area.  Because hundreds of MedConenctUSA...

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  • Assisting Blizzard Victims

    In February 2010 30” of snow hits the east coast and shuts down many offices.   According to the newspapers it is the worst storm since 1922 and before that 1772!   Many areas of the East Coast that were hit by this blizzard were left without power and phone...

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  • Assisting Fire Victims

    Wild fires in San Diego County California in 2003 and again in 2007 displaced people and shut down medical services for thousands.   Because of MedConnectUSA’s disaster plan and redundant systems none of our clients were affected by the wild fires and we were able to continue to provide...

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  • Keeping Flood Victims in Operation

    In May 2010 there was a devastating flood that killed 21 people in Nashville Tennessee, Mississippi, and Kentucky.  There were many medical offices that were affected and forced to shut down due to the flooding for more than 2 months. 

    To help our clients who were affected by the...

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  • Client Testimonial-Crisis Line

    MedConnectUSA has provided answering services to our office for more than 10 years.   Our center runs a crisis line for mentally ill patients who have nowhere else to turn.   Before MedConnectUSA we changed answering services every 6-8 months because no other answering service understood the...

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  • Client Testimonial-OB/GYN

    Our practice is part of a 12 office system catering to OB/GYN patients.  We made the choice to move our answering service needs to MedConnectUSA because of their professionalism, track record of reliability, and knowledge of HIPAA guidelines.    Whenever there...

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  • Client Testimonial-Surgery

    I manage a surgery practice with 4 surgeon’s which is very challenging at times.   By using MedConnectUSA  as our answering service much of the day to day pressure of handling our after-hours calls has been taken off of me to allow me to handle other pressing...

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  • Client Testimonial-Internal Medicine

    We are extremely satisfied with the services provided by MedConnectUSA to both our office and patients.  Prior to using MedConnectUSA, we relied solely on an automated phone attendant to handle our messaging and paging.  Though this system was generally reliable,...

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  • 2010 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

    MedConnectUSA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of...

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  • Client Testimonial-Pediatric

    We are a large pediatric practice with several physicians that has utilized MedConnectUSA’s services for more than 7 years.  During this time, we have had no complaints from our patients regarding the answering service and in fact many patients tell us how happy they are when they need to...

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