The importance of a professional medical answering service simply cannot be overstated, especially given the increased expectations on the part of modern patients. Of course, this isn't the fault of the patients themselves. It's probably due more to the competition from other service providers. After all, who can blame a patient for wanting to choose a doctor's office that makes itself available to them, in some form or another, twenty-four hours a day? Of course, doctors are busy people. You don't necessarily want to just give out your personal cell phone number to all of your patients, especially if you'd ever like to have some time to yourself, or to spend with your family.
That's what a medical answering service is for. When your office is closed, your patients' calls are forwarded to a call center where a live human being answers the phone. If the call is just for simple information, like the hours or location of your office, the person can simply provide the information. They can also take a non-urgent message and forward it to your office. On the other hand, if the caller is asking a medical question, they can page you. Then, you can call the patient back. There are even groups of doctors that work together, taking turns being the one paged for all of the patients in the group.
By participating in a group similar to the one we've just described, you can free up even more of your spare time. As many of you reading this article know all too well, medical professionals have very limited spare time to begin with. Since using an a service to answer your calls increases your spare time to begin with, participating in one of these groups can really make a dramatic difference in your family life.