Protecting the privacy of every individual you work with is part of the HIPAA training you provide to your staff members in your office. As a healthcare professional you always ensure anyone having contact with your patients is also following these HIPAA regulations. So it is important to you to hire a call center that treats privacy training as a priority to all staff members. Any call center you work with should do yearly trainings with their staff, provide in depth initial privacy training and offer an internal review program for any privacy breaches.
Regular annual trainings on HIPAA information is a great way to keep staff members informed of present rules and regulations. A call center that has HIPAA training is much more likely to know and understand these rules when dealing with your patients over the telephone.
Yearly trainings are a resource for call center staff members who already understand the main concept of HIPAA and privacy rules. For new staff members it is important to give a more thorough coverage of HIPAA rules and regulations. This in depth coverage should provide all the necessary information to sustain call center employees through until their next review.
Mistakes do happen occasionally and it is also important to work with a call center that understands this and does not try to hide it from their clients. Instead using a thorough internal review system is the ideal way of identifying possible HIPAA issues and keeping you, the client, informed of when a breach may have occurred.
Using a call center that has had HIPAA training is an ideal way of offering 24 hour phone assistance to your patients. Strict adherence to the HIPAA regulations is the only way you can be sure your call center is treating your client’s personal information in a respectable and private way.