Any of the initial unease that may come with choosing an answering service usually revolves around the idea that the calls go “somewhere else.” What if the call center has some sort of emergency, and has to be shut down? What if a disaster destroys my messages before I get them? Or what if it’s MY office that suffers a disaster, and the answering service tells my clients to come to a dangerous location? These are all valid concerns, and the best answer to all of them is the same: Disaster Recovery.
While tragic disasters like power outages, earthquakes, hurricanes, tornadoes, fires, floods, and blizzards can endanger your customers and your information, disaster recovery is your first line of defense. Disaster recovery means being prepared for any kind of disaster or stumbling block placed in the way of your company or good customer service.
We keep long and short-term backup power at all times, in case of electrical outages; our state of the art uninterrupted power supplies ensure that we won’t miss a beat for up to two hours. And if the blackout is longer than that, we have a generator that can supply power indefinitely. In addition, we keep phone lines from three telephone service providers, each routing through a different part of the country to ensure that even if one line gets disrupted by inclement weather, the other lines will be fine. And if they aren’t, we have satellite phone service, and all of our calls will be routed through those phones as part of our disaster recovery.
Finally, we have emergency facilities on standby, and can work through even the worst of disasters with equipment, shelter, and support from Agility Recovery Solutions. And if for some reason that’s not possible, we can bypass the emergency entirely by rerouting all calls to our trained professionals in a different part of the country.