HIPAA Training and Answering Services
HIPAA training should be a given for any telephone answering service that offers their products to medical professions. Medical answering services have a great deal more responsibility to their clients than do the many other types of telephone answering service firms operating in the market today. Understanding this responsibility is the first step toward giving their clients the level of service they not only deserve, but have a full right to expect.
Most often, a medical answering service will be staffed with personnel trained in the particular areas of concern for the business model. This means not only HIPAA training, but the ability to prioritize calls, to make sure that callers understand when their call needs to be handled by emergency services and the ability to work with patients who are often times very stressed and understandably so. This requires a balance of patience, adherence without fail to the applicable rules and regulations and constantly being in contact with the doctors and office staff who constitute the actual medical providers.
When considering a medical answering service, whether or not the staff at that service has adequate training in HIPAA regulations should be the first priority. Not only does it minimize liability issues, it ensures that one's patients are receiving the best possible care from their doctors.
HIPAA law exists to protect the rights of patients and to grant a legal affirmation of doctor/patient confidentiality. Where an answering service is concerned, HIPAA training is of the utmost importance. Though the workers at any medical call center will certainly not have access to the specifics of a patient's records, they certainly do have information regarding their visits and this information must be guarded with the same commitment to a patient's rights as is any other medical information.