When you have a busy medical practice, the last thing you need is to have your phone calls delayed or have your patients placed on hold when they are trying to reach your office. While it’s important to operate a lean practice, you can have your phone calls handled in a timely and professional manner by a live answering service with professionally trained operators. MedConnectUSA offers a doctor answering service that is multi-layered in its approach and insures the utmost quality when it comes to handling your practice’s phone calls. All of the operators at our answering service are trained to handle your phone calls based on your instructions, and to provide timely, professional service to your patients.

Our system works by automation, so your phone is always answered on the first ring and your patients always have an option of leaving a voice mail or speaking directly with a live operator. You can have options which include having pre-recorded messages from your staff regarding office hours and locations, and our operators will have access to this important information for patients that are calling in. Our average hold time is less than 30 seconds, which raises the bar for a call answering service where other operations can have hold times that average one to two minutes. This really makes a difference when you want your phone calls answered by a medical call center in a timely manner without keeping your patients waiting.

Engaging the services of our medical answering service will insure that your calls are handled in a professional manner. Our operators go through rigorous, ongoing training to make sure they are answering your phone calls in the manner you prescribe. Plus, all MedConnectUSA operators go through HIPAA training so they are familiar with the federal medical information privacy laws. Having your phones answered by our medical call center is a good investment for your practice and a reliable service for your patients.