The demands on your time are many when you run a medical practice, and sometimes it can seem like you need several versions of yourself to get everything done. Your patients are a top priority, but sometimes there are more patients in your office and on the phone than you and your staff can handle at one time. In those situations, you should hire a medical answering service to help deal with your patient overflow. You will be surprised at what quality service you receive with the help of these excellently trained medical professionals.
The staff members at a medical answering service are trained professionals, so you can trust them with this part of your patient care. Certified nurses and other medical professionals will answer patients’ questions about their medical conditions, medications, and concerns. When your patients have been dealt with, you will receive a set of comprehensive notes for your records, so nothing will ever be overlooked or lost. The care that your patients will receive will be excellent, and when you are ready to see them and speak to them again, they will feel as if there was never a gap in their care.
A medical answer service offers other benefits to your practice. Because you will be relying on the medical answering service to answer questions, you won’t need to hire extra staff for that purpose. That means you won’t be dealing with paying more salaries and benefits, or staffing managers to supervise receptionists. You’ll love the way an answering service takes that kind of thing out of your hands, all while making sure that your patients continue to receive the level of care that they deserve. It’s no wonder that so many doctors and medical professionals are turning to answering services to solve their call volume problems.
Disasters happen, but they’re simply not predictable. However, you do have some control over how you respond to catastrophes and emergencies, and one vital part of your response is preparation. From snowstorms to hurricanes, natural disasters are a real risk. There’s a high chance that you may lose power for any given length of time, and also lose all your calls. With the right disaster recovery solution, you don’t have to worry about communicating with your patients, because a high-quality call center is already organized and equipped for emergencies.
A superior answering service is mindful about everything they do, because vigilance is naturally part of the work of skilled operators and watchful managers. So it should come as no surprise that a first-class answering service has a backup plan for their backup plan. MedConnectUSA has a disaster recovery plan that includes not only generators and redundant phone lines, but also emergency facilities that are ready to handle calls no matter what kind of cataclysmic crisis occurs. Like the Energizer bunny, it’s an answering service that never dies.
Whether you have medical or dental patients, they still need you, no matter what the weather is doing. The weather should not get in the way of delivering consistent service to your customers. A disaster recovery plan for your office is not just a nicety – it’s a necessity. Mother Nature is always planning her next squall, and it may be lurking around the corner. Catastrophes aren’t some far off problem, either; every region of the country sees some kind of disaster on an annual basis. If you believe in the “Be Prepared” motto of Boy Scouts, then this is your opportunity to shine. It is possible to protect and look after your patients no matter what the weather’s doing, in true scout fashion. Solidify your strategies for dealing with emergencies today!
If you are on a tight budget, you can opt to have your calls pre-screened so that an operator only assists if the call is urgent. Because you pay only for the services that you use, none of your money goes to waste.
Another option with your medical answering service plan is to allow patients to leave a voicemail or connect with an operator if the situation is more urgent. This is a great money-saving option for small practices.
If you prefer to have a real person consult with every patient, you can tailor your plan so that the operator resolves calls based on your specific instructions. When a HIPAA-trained professional is entrusted with your calls, you can be confident that you’re getting more bang for your buck than you would by outsourcing to a lesser provider.
Because you can tailor your plan to suit your tastes, you have more control over the direction that your practice takes. The right medical answering service is the perfect crutch for patients to lean on when problems crop up for them at home. Some calls are complicated while others can be resolved quickly. No matter what the issue is, you can be certain that an experienced operator is documenting and recording the call according to the law.
Find a plan that works for you, and watch your practice flourish as patients feel cared for and supported 24 hours a day, seven days a week.