If you’ve got a medical practice, consider the aspects of choosing a live answering service. In the medical industry, patients expect to be able to talk to a live person. Using an answering service offers some benefits that make it not only a good option for your patients, but also an affordable alternative for your business. You can improve your customer service by using a service that utilizes a live call center.
A live answering service adds a more personal touch to your business. Patients prefer talking to a live person, who can help to properly direct their call. When someone calls into your office when it’s closed, a live person can better determine the needs of the caller. If the patient requires immediate assistance from the doctor, the answering service will be able to page the on-call doctor. Yet, many pages to the doctor will be avoided by using a live person to answer calls.
Another benefit of using a live answering service is that you will have more control over the flexibility of your hours of operation. You can effectively reduce the number of staff personnel you employ by using this service. Your staff will be able to spend their time performing the important tasks they were trained to do. Staff can take on additional functions and improve their productivity.
Using a live person to answer calls is actually less expensive than you may think. It is an affordable way to provide personalized assistance to your patients. Using this type of service will help to distinguish your practice from the others. Patients generally prefer to talk to a real person, rather than to a machine or mailbox. You’ll often find that patients are more easily satisfied when they can talk to a person who will listen and respond to their needs.