If you have a medical practice or health facility, you can benefit by using a medical call center. A medical call center is helpful for taking calls and directing callers by using agents that are medically knowledgeable. Having calls answered by a live resource is better than using an answering machine or voicemail. A medical call center is a specialized resource that has the capability to answer and direct patient calls. It allows you to have your patients handled by a live person when calling your office after hours.
Practices of all sizes can benefit from the use of a medical call center. You can use the center for some or all of your call answering needs. If you prefer, you can allow the center to answer calls to free up your local staff to take care of their normal duties. Using a center can actually allow you to reduce your staff at some times of the day or week, since they won’t need to answer calls.
Using a medical call center lets you keep a flexible schedule. If your office hours change on a regular basis you can benefit from the use of this type of call answering. A call center provides high quality, professional telephone answering that gives your patients specialized assistance when they need it. A live person can talk to patients to learn what they need and in many cases can resolve issues with no further assistance required.
If you choose to use a medical call center you can reduce the number of office staff that you have dedicated to phone answering and message taking. A service will be able to review the calls and answer questions. In many cases, simple questions can be resolved without the need to call the patient back. The service can sort through calls, take messages, answer questions, and make appointments.