You have a lot of options available to you to answer the phone for your medical office. Small offices typically try to answer the calls themselves during normal business hours, and this works for a while, but as your business grows, this option becomes frustrating both to you and your patients.
There are general call centers that will answer your calls, and while these solutions work well for some industries, for a doctor’s office or other healthcare business, these aren’t always the best choices for several reasons.
The best choice is to rely on a medical call answering service. Available to anyone in the medical field, these services staff calls center employees that have specific training in your field. They understand privacy and security concerns and are trained to adhere to strict HIPAA regulations, so your patients will always feel safe knowing that when they can’t talk directly to someone in your office, they can speak to someone who values their personal affairs as much as you do. This is a top concern for patients in regarding to their medical care.
Perhaps the best reason to use a medical call answering service is that it is available when you and your staff are not. You can choose to use it when your staff is tied up or when your offices are closed, and they are even available on weekends and holidays so your patients will know that they can always get a trusted and reliable answer to their healthcare concerns.
If you’ve been noticing that your call volume is going up, and your staff is consistently not able to deal with your patients in a way that you would like, you should consider a medical call answering service. Once you sign up and start using it, you’ll wonder how your office ever did without it.